Bringing tender meat and joy to QC customers is one man’s mission

Local News

A trip to the supermarket during the pandemic doesn’t have many people excited.

That’s why a local meat manager is making sure customers have a positive experience.

Two years ago, John Charles received the Legendary Customer Service award at Hy-Vee.

The company only offers it to 10 employees every year.

Charles has worked for Hy-Vee for 32 years, most of those at the East Kimberly Road location in Davenport.

Hy-Vee is celebrating its 90th anniversary, and the district store director tells us, employees like Charles are a big reason why.

Charles shares with Local 4 what motivates him to serve the Quad Cities.

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