Hy-Vee to temporarily change in-store return policy March 24

Local News

Hy-Vee, Inc. announced today that it will be temporarily suspending its return, refund and rain check policy until further notice.

Beginning tomorrow, March 24, Hy-Vee stores across its eight-state region will not accept returns or issue rain checks for its products.

Hy-Vee says if customers find that any fresh product — such as produce, meat, seafood or deli items — do not meet the company’s standards for freshness, then those products can be exchanged for a new product. Nonperishable products, however, will not be accepted.

“The health and well-being of our customers and employees remain our highest priority,” said Hy-Vee Chairman, CEO and President Randy Edeker. “Because we can’t trace where our products go after they leave our store, we can no longer accept certain products for return. With this change, our customers can feel safe knowing that all products they purchase at their local Hy-Vee have been in our stores the entire time.”

The grocery chain says if customers have a defective product they’ve purchased from a Hy-Vee store, they can exchange that product for a new item since those products will not be restocked.

Additionally, due to the unprecedented demand for certain products and limited product availability, Hy-Vee announced its stores will temporarily stop issuing rain checks for products that are out of stock.

Hy-Vee says they’re closely monitoring the current COVID-19 situation and will continue to adjust its policies as necessary based on the changing situation.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Don't Miss