Jo Daviess and Clinton counties have issues with 911 calls Thursday

Local News

Jo Daviess County

UPDATE: The outage which affected the 911 system in Jo Daviess County has been resolved.

EARLIER UPDATE: The Jo Daviess County 911 Center had “operational difficulties” on Thursday, a news release said.

All land and wireless 911 calls were being transferred to the backup center in Whiteside County, which notified the Jo Daviess County 911 Center “and proper assistance will be dispatched.”

The non-emergency number of 815-777-2141 remained operational.

Clinton County

UPDATE: The phone outage in Clinton County has be resolved.

EARLIER UPDATE: Clinton County received a report from its phone provider that a phone outage was impacting 911 landlines in the northern portions of Clinton County, a news release says.

It was later determined that the phone outage was impacting phone lines in numerous areas of Clinton County. The phone company was working Thursday night to repair the issue.

Officials ask that residents attempt to call 911 with a cell phone if at all possible. Because of this outage some Clinton County 911 calls were being rerouted to other 911 Emergency Communications Centers, then promptly relayed to Clinton County.

Those without a cell phone who cannot get through to 911 on a landline were encouraged to go to a neighbor’s residence to call for help.

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