Mediacom closing Geneseo customer service center

Geneseo sign

Mediacom Communication announced this week that it will no longer operate a walk-in customer service counter at its Geneseo office after June 8.

“Customers now prefer the convenience of home delivery for equipment, and with the ongoing availability of the yellow drop-box for payments, we will continue to serve our customers, while we also maintain an important tech center here in the community,” Mediacom Area Operations Director Don DeMay said.

While customer visits to the office have declined over several years, the company waited to make its decision on the cost-effectiveness of office operations until after the retirement of an employee who worked for 21 years as a front counter customer service representative for both Mediacom and the prior cable company.

Company officials met earlier this week with Geneseo Mayor Kathy Carroll-Duda and discussed how its business decision was based on changes in the way customers contact Mediacom for service.

According to DeMay, walk-in visits have decreased, due largely to alternative methods of service delivery. Those include Mediacom’s practice of shipping equipment directly to customer homes and customers’ increased use of digital tools.

DeMay said that customers can continue to make payments using the yellow drop-box located at City Hall. Traditionally, DeMay said, bill payment and equipment pickup have been the two main reasons for customer visits to the Mediacom office.

The company-owned facility at 716 N. College Street will continue to operate as a field office for 21 local employees who are broadband and technical service specialists and managers. 

Customers who want face-to-face contact are encouraged to visit Mediacom’s larger customer service center in Moline, located near the high school at 3900 26th Avenue.

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