Opioid helpline expands features


The Illinois Department of Human Services is launching new features on its helpline for opioids and other substances. 

Licensed health care professionals will now offer follow-up services to callers to navigate any treatment barriers and offer next steps for recovery.

“Warm transfers” will allow helpline staff to link callers directly to treatment programs.
More than 5,000 people have called the helpline since it launched last December.

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